The fact that a single reviewer's giving a game a low score for what Metacritic-critics call incorrect criteria (such as messages conveyed by the game's story or art) can push a game's metascore below the contractual threshold is a common nightmare scenario raised. The inability to know which reviewer's scores will be weighted how is attacked as making it impossible for a developer to ensure that their hard work will be rewarded. They point out that review sites don't all use a 0-100 system and that Metacritic's conversion of, say, 3/5 stars to a score of 60% doesn't represent the true opinion of the reviewer. They feel that it unfair for developer's livelihood to be controlled by something so opaque and arbitrary. This has caused a subset of the community to be angry at Metacritic. Specifically, some bonus payments will be withheld unless the game achieves a specified minimum metascore. This is important because these developer-publisher contracts have more and more frequently been using a game's Metacritic score as a basis for determining some amount of the developer's final payments.
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Publishers pay developers some combination of fixed amounts for meeting design milestones (in tabletop this would be getting the game contract-ready) plus royalties based on sales. Developers create the game and publishers pay the bills (though the timing of payments differs between the two industries). There are developers (the equivalent of tabletop designers) and publishers. The videogame industry shares many structural similarities to the tabletop game industry. I'm far more interested in Metacritic's place in the business side of the videogame industry.
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Also, people are free to ignore those numbers if they feel that such scores are useless.
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How can you possibly represent the value of a videogame in a single number, given all of the things which affect that number? I won't be addressing that here, as it applies far more to individual review sites' decisions to use scores in the first place and philosophical questions about how to judge art. One of the criticisms Metacritic gets caught up in is the value of review scores themselves. In theory, it is using a wisdom-of-the-crowd method to determine how "good" a game is in a way that eliminates the biases and quirks on individual reviewers. For those unfamiliar, Metacritic is a site that aggregates the review scores of many different review sites and aggregates them into a "metascore" (through some non-public method of weighting) that is meant to represent a consensus opinion on each game. There has been quite a bit of sturm und drang in the video game world over Metacritic and the role it plays in the industry.
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